Hard Skills
AdvancedLegislative InterpretationAnalyzing and applying the Employment Insurance Act and associated regulations to determine benefit eligibility.
IntermediateEvidence GatheringConducting interviews and researching documentation to verify statements and establish facts of a claim.
IntermediateDecision WritingArticulating complex legal and factual findings in clear, concise, and legally defensible written formats.
IntermediateCase ManagementOrganizing and prioritizing a high volume of benefit claims to meet statutory timelines and performance targets.
Soft Skills
IntermediateConflict ResolutionManaging difficult conversations with claimants or employers regarding adverse eligibility decisions.
AdvancedAnalytical ThinkingBreaking down complex issues into manageable parts to identify patterns and inconsistencies in claim data.