Hard Skills
IntermediateCustomer Relationship Management (CRM)The ability to use specialized software to manage interactions, track inquiries, and maintain historical data for account holders.
IntermediateData Entry and Information ProcessingEntering, verifying, and updating account details in digital databases with high speed and accuracy.
IntermediateData Privacy ComplianceUnderstanding and applying legal regulations and company policies regarding the protection of sensitive personal and financial information.
Entry-levelFinancial LiteracyA fundamental understanding of accounting principles, billing cycles, and interest calculations to explain account statements.