Hard Skills
AdvancedEmergency Call HandlingThe process of receiving, evaluating, and prioritizing emergency requests for police, fire, or medical assistance.
IntermediateComputer-Aided Dispatch (CAD) SystemsProficiency in using specialized software to track field units, log incident details, and manage resource allocation.
IntermediateGeographic Information Systems (GIS) MappingUsing digital mapping tools to pinpoint caller locations and determine the fastest routes for emergency vehicles.
AdvancedEmergency Medical Dispatch (EMD) ProtocolsKnowledge of standardized protocols to provide pre-arrival medical instructions such as CPR or childbirth assistance.
Soft Skills
AdvancedCrisis InterventionTechniques used to de-escalate high-stress situations and provide life-saving instructions to callers in distress.
ExpertActive ListeningThe ability to fully concentrate on, understand, and respond to verbal cues under high-pressure conditions.
AdvancedMulti-tasking under PressureSimultaneously managing radio frequencies, telephone lines, and data entry without compromising accuracy.